Canvases wrong pictures-no reply to enquiries to correct

Ironic that I'm now posting a review on HelloPeter, since I have sent so many unanswered emails to Canvas 24 starting with Hello Peter...

I bought a promotional deal for 5 canvases as a present for my parents. When requesting whether I could set more than one picture per canvas, Peter assured me this was no problem. He forgot to mention though that he charges for this. So I sent him separate emails with the pictures for each canvas - nicely named and explained to make it easy to know which pictures go together. I did not receive a response or any questions from him, so I assumed everything was in order.

However, when after several weeks I didn't receive the order I enquired why. I was told the order was on hold because I had to pay for delivery, even though delivery was included in the deal I bought. But they never thought of letting me know. That was sorted out and my canvases were sent to me.

However, when I received the final product, the pictures were mixed up and some even duplicated! Yes, some of my pictures were duplicated and others completely omitted. They also mixed up the landscape and portrait pics, so did some of their own (horrible) cropping which completely destroyed the pictures!

I have now sent several emails over the past 2 months to Peter asking him to correct this and send me a product which is up to standard. He hasn't even acknowledged me once. I cannot complain about customer service because they clearly don't see me as a customer - they see me as another fool who gave them money to do something they are obviously *********** to do.

If you can avoid this company, please do so. When you get that promotional email or deal on Daddy's Deals, do yourself a favor and delete it. Even if you have to pay more at a different place, at least your chances are better to receive what you asked for.