please confirm that all future prescription requests under my correct profile (***) will be issued without delays or administrative errors.

Dear Clicks Pharmacy Team, I am writing to escalate an unresolved issue regarding my prescription. On 13 November 2025, I visited Clicks Selcourt Towers and handed in my original prescription to be loaded. When I later went to Clicks Brentwood, I was informed that my prescription had been loaded under the incorrect name. The pharmacy assistant at Brentwood attempted to contact Selcourt Towers immediately, but the calls were repeatedly disconnected or ended with no assistance provided. On Thursday, 14 January 2026, I contacted the Clicks Group call centre and was assisted by a consultant named Chantal. She advised that the turnaround time for such cases is 24–48 hours, but given that this involves medication, feedback is usually provided within a day. However, I have not received any update since that call. Due to the lack of resolution, I drove from Pretoria back to Clicks Selcourt Towers to request that the prescription be moved to the correct name. Please note the following details:

Incorrectly loaded under: *** Correct profile / new script loaded under: ***

I kindly request urgent confirmation that the prescription has been correctly, and I wont have delays in future should I need to request this medication at any other Clicks.