Canon Not playing the game!!

I purchased a Canon 100-400mm Tele Lens from ORMS in Capetown. I paid the full price of the lens and there was a Refund of R3 000.00 that would be made by Canon.

I filled in the refund form and gave my bank details and was advised that the refund would be made by early January.

This is the email I received when I enquired as to when I could expect payment.

Please be advised that the cashback amount was credited to your account on 10.01.2019 and the creditor reference is TRAVELTOWORK LIMITED. We would like to advise that this was an international bank transfer and may therefore appear in your bank records with a slight delay from the actual payment date.

I have sent 2 subsequent emails advising that I have not received the refund, to which their response was. You will receive a response in 5 Working Days!!

I have spent a substantial amount of money on Canon products, but if this is how they treat their clients it will be my last purchase from the company.