Ridiculous service response

I received and accepted a quote from Partserve (Linbro Business Park Sandton) on the 19th April to repair my Canon printer. After following up with Partserve various times and been told they are still waiting for printer cartridges to test my printer, I contacted Canon South Africa on the 3rd May to ask for assistance. I was told someone from Canon will be contacting me on the same day. Well, its now the 6th of May and I still don't have communication from Partserve neither from Canon. How is it possible that an official Cannon representative cannot get printer cartridges after 10 working days after quoting me on the job? If you ask me this is substandard quality of service from Partserve and Canon. I may think twice before buying a Canon product again. #partserve #Canon