Poor service - Canon

<p>We have a printer contract with Canon since 2014. The sales person, Erin Backhouse, has supp**** us with a printer for our business but because of the volume of scans and print per day we needed a more suitable printer to fit our needs. However the bigger printer still does not suit our needs as the scanner is not suffient.</p> <p>After we received the new and bigger printer, the older one was still left with us although we stopped using this printer after we received the bigger one. Erin has advised that he has possible businesses that can take over the contract and will advise accordingly.</p> <p>To date the smaller printer is still in our office and the monthly premiums of almost R 1000 are still being deducted. I have called and email both Erin Backhouse and his manager Francois van Eck, on numerous occasions about the contract on the smaller printer however to date they have not been of any assistance in this regard.</p> <p>Erin initially confirmed that his manager was well aware of the problem I have with this printer that still sitting in my office that are not been used at all. Francois van Eck now states that there is nothing they can do about the contract of the smaller unit.</p> <p>I also have a problem with the fact that the contract or its contents has never been discussed with me by either the representative of Canon or the Business Development Manager of Assetfin. For example, I do not know whether the unit is my responsibility after the contract expires. The contract which the sales representative gave me was signed by the Business Development Manager at Assetfin but was never signed in my presence.</p> <p>To date the smaller printer is still in our office and the monthly premiums of almost R 1000 are still being deducted. I have called and email both Erin Backhouse and his manager Francois van Eck, on numerous occasions about the contract on the smaller printer however to date they have not been of any assistance in this regard.</p> <p>Erin initially confirmed that his manager was well aware of the problem I have with this printer that still sitting in my office that are not been used at all. Francois van Eck now states that there is nothing they can do about the contract of the smaller unit.</p> <p>We also have a problem with the fact that the contract or its contents has never been discussed with me by either the representative of Canon or the Business Development Manager of Assetfin. For example, I do not know whether the unit is my responsibility after the contract expires. The contract which the sales representative gave me was signed by the Business Development Manager at Assetfin but was never signed in my presence.</p> <p>We are really disappointed in the service we have received from Canon's representatives this far.</p> <p> </p>