Dissatisfied with canon partner Partserv

I initially booked my MB2140 for repair at Part Serve in Durban on 14 December 2021 with booking reference CJD15244. The machine was printing with dark lines across. This unit was returned and I was advised that it was repaired. This was not the case. Our offices closed on 15th December 2021 and was unable to take the unit back.

On 7th January 2022 I returned the machine. The new lady at the front requested that I leave the unit, they would email me my job number. A week later, this was not done, I had to contact the center to get the job number which is JND27127. At the time, I was advised that the machine was out of warranty, which is not the case as I have 3 year warranty on the machine (2 years extended warranty with canon) as per attached warranty certificate.

Today is 17th January 2022, I have not received any feedback. I tried to call this morning several times and everytime they put me through to someone their line cuts off.

It is now the 2nd week without a printer for our office. I am the one who needs to do constant follow up with PartServe. I do not understand why they say my warranty is finished when I still have 2 years on this unit left.

I am disaapointed with the service I have received from PartServe this time around.