Canon’s Money Making Scheme

Absolutely appalling service received from Canon South Africa. I was sold a Maxify MB 2140 printer by one of their sales people at Makro Montague Gardens and he assured me that this printer is far cheaper to run than other inkjet printers out there. What he failed to mention though is that the moment one of the ink cartridges runs out, you’re unable to use the printer at all, not even to scan a document!! I then called the Canon Technical Helpdesk to ask if there was any way that the error could be cleared so that I can scan my documents that I required urgently, but I had the misfortune if dealing with a lady by the name of Jacketta who evidently had absolutely no desire to be at work. She very rudely and arrogantly explained that the printer needs ink to scan a document to file. I found this explanation to be absolutely ridiculous as all I needed to do was scan a document to file, not to print or make a copy or anything that actually requires ink! And when I requested that she put me through to her supervisor (Shuneeze), Jacketta’s telepathic instinct kicked in and she sensed that Shuneeze was busy on the line without even trying to get hold of her. Thank you Canon, I shall be returning your over-sized paperweight and I expect to get a full refund! I’d much rather pay more and get a printer that still works when one of the cartridges runs out.