Why CanonSA?

18/10 I booked my printer at the Cape Town branch of Partserve because of an accidental feeding of prestik into the machine which was stuck on the back of a paper. I received a quote to pay and paid without hesitance to get the printer repaired. Haven't checked the invoice, only on 24/10 when I wanted to use the machine that I found that the printer is still faulty, keep on jamming the paper I use with the printer. I had to learn that Partserve decided to do a service on the printer only, not acknowledging the fault I advised them the machine has. I did not ask for a service I asked for a repair and according to me paid for. After a huge fight and getting Canon SA involved, Abdul Goolam, who assisted me and managed to get the machine back with Partserve to have it repaired correctly on Partserve's expense. After it was tested again, this time looking into the main reason I mainly booked it the previous week, they told me that they found that the bypass unit was faulty and had to be replaced, On 7/11 Bridget collected the paper I use with the machine, from me to test it and make sure the machine is now 100%. I had no feedback and today, 14/11, had to email again for an update. Bridget phoned me, 14/11, with a story of the fuser now apparently faulty which needs to be replaced on my expense. A part that was not faulty when the machine was collected by the courier on 25/10. According to her a fault which they could not properly find only after the roller were replaced and a diagnostic run, what happened to the bypass unit that they said needs to be replaced. When I asked her how they can now say the fuser is damaged after they serviced the machine on 21/10 and the diagnostics then did not show any damage to the fuser. her response...she has no answer. We are now going 5 weerks without a printer to generate an income to my small business and Partserve demanding payment on a damaged part, which had no damage the day I sent it to them. Only problem at the time was the paper jamming because of the mistaken Prestik feed into the machine which caused the paper to jam. I phoned Abdul Goolam again and he said he will get the MD of Partserve Johannesburg to give me a call and see how they will assist me. Only reason for me using Partserve is because it is advised by CanonSA, as Partserve is their service partner. I am so disappointed with the service I receive from Partserve and now trying to blindside me with additional repairs apparently needed to have the printer repaired. What is bonechilling is that when Rene His**** offered to collect the printer on my expense, 24/10, to look into my problem, I told her telephonically that I am not comfortable to do that as I feel that as I don't trust their technicians to not damage the printer more. And now we have a case where the printer has additional faults which was not faulty 3 weeks ago. If Partserve did do a service on 21/10, aren't they now responsible for the machine? Why won’t Canon SA take responsibility and be accommodating as their advised service centre was used to repair the machine, which is clearly now going to have just more problems. We are Canon supporters for 20 years and to have this type of problem by their service centre in Cape Town will instill questioning any future product purchases.