Faulty printer, cartridge refund

I had a Canon printer which started jamming paper just over a month after I purchased it. I got a refund for the printer from Incredible Connection (after a lot of fighting I may add). However, in YOUR FAULTY printer, was a BRAND NEW cartridge that I had purchased on Takealot. When the paper jammed, the cartridge started to leak.

I want a refund for the brand new cartidge. I emailed Canon the Takealot receipt for the cartridge and they keep emailing me back asking me to get the refund from Takealot.

I DON'T HAVE THE CARTRIDGE, IT'S IN THE FAULTY PRINTER! No one at Canon seems to understand this. Please let me know how I go about getting the refund for the cartridge from you.