Canon/Partserve service stinks

The dead on arrival or out of box warranty offered by Canon is bad. I purchased a brand new G3411 printer only to find the printer had an issue before printing 1 page. Canon made me bring the printer into Partserve (they hide behind these contractors as do not want to deal with the bad their products can and do give) This meant an entire morning wasted let alone the 150km travel time. I'd like to know from Canon what their out of box or dead on arrival policy is. The Partserve/Canon rep **** about the problem as she simply had no time to to listen nor understand the problem. Canon you gotta sharpen your dead on arrival policy and get partserve to be a helpful call centre not a **** prison .