CB
Claude B
1 reviews | Active since Apr 2013
30 Aug 2023, 07:28
Canon Pixma G5040 Printer no longer working.
Last year I purchased Canon PIXMA G5040 thinking that the new design of the printer was going to be great. One year later I have had nothing but problems. I have gone through one refill on all the colour ink on the printer and now the printer refuses to print. I have done all the recommended troubleshooting and am left with the option of going to Partserve to get the unit fixed at my expense because I did not keep the slip. The help desk was not very helpful and would not listen to my predicament. Please can someone from Canon South Africa assist with my complaint
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Claude B's updateReviewer Update
07 Sept 2023, 07:45So as instructed by Canon South Africa I went to Partserve and dropped off the printer. They told me that I would have a response from them in three working days, it has been five working days now, and have I not had any communication from Partserve. Their website indicates that my printer is still under Assessment. I tried to get ahold of the service department and their phone just rings and rings with no one answered. I really need my printer now. Please can we escalate this issue?
CB
Claude B's update07 Sept 2023, 07:45
Reviewer Update
So as instructed by Canon South Africa I went to Partserve and dropped off the printer. They told me that I would have a response from them in three working days, it has been five working days now, and have I not had any communication from Partserve. Their website indicates that my printer is still under Assessment. I tried to get ahold of the service department and their phone just rings and rings with no one answered. I really need my printer now. Please can we escalate this issue?