CANON - NEED YOUR HELP URGENTLY WITH 3DR

Good day, trusting you are well? I actually need the assistance of Canon South Africa. 3dr is a distributor of you, ***, Unit 100, High Grove Office Park) and we are battling to get any form of assistance from them. We bought 'n printer for our customer about a year ago, and get the toner from them. I have made a payment on the 20th of August for T03 toner. Strother Smith said the ETA is 2 days. We tried to talk to Nicky Bornman and even whatsapped Dennis Brett,we get read receipts and nothing else. This means my customer is standing for almost 10 days. Strother Smith is using every excuse in the book, and when I confronted him, he stopped replying on the email. How do I go about in either getting a refund (I have tried that route with Strother, but he says no one can sign off on a refund... imagine that). Is 3dr busy *****ing our money? I have nothing to show for the money. Even the invoice does not say for which toner..... Please help me in either getting the toner of the money back. If we cannot get this sorted out, the only route is to seek legal advice? Regards Anton Cartridge Revival