Canon isensys MF217W - ADF/Scanner

<p>We purchased the above printer from First Technology in Feb 2016 and within a month the ADF and scanner quality was poor and only worked properly intermittently. We sent it to Durban Part Serve who are the authorised centre for Canon and they picked up a fault and replaced the ADF. This happened between 17/3 and we collected the printer from PMB on 11/4. During that time we did not have a printer! We run a business. On 29/6 we contacted Part Serve again as the ADF and scan quality was not acceptable. We spoke to First Tech on 1/7 to advise that Part Serve could not help and that the next resort is to contact the supplier to then contact Canon. Since the 1/7 we have received replies from First Tech saying that Canon are not getting back to them. This is a most unsatisfactory situation as a brand new printer has not worked properly and we now seem to be getting the 'run around'. We use this printer for business and it is affecting our service levels to our clients! We have spent a LOT of time attempting to sort this out but suppliers are just not getting back to us. We are hoping that complaining about this on Hello Peter, may result in us getting proper attention and resolution to this frustrating situation. </p>