Accounts Department is a mess and service is POOR

Debit order amounts are not the same as the invoiced amounts. Every month there seems to be different amount charged by Debit order. Bills are received from a No-Reply email address. The invoice states to direct ones queries to a phone number that does not exist or is never answered. When one contact them through the website, they send back a message directing you to call 3 other departments that have nothing to do with accounts. Also, the invoice states: " For your queries please call your Credit Controller Mieta Louw at ********** 148". Nobody has heard of her and the telephone does not answered. If that is a proudly BBBEE company- I want NO PART OF IT. Thanks. CANNON / Rentokil. Please WAKE UP and serve your customers properly.