Poor product quality and bad service from Candy

I am currently expirienceing poor service from Candy. I recently bought a washing machine front loader for R8900 at Makro. Its stop working in less that three weeks.

I reported at Makro. They notified Candy. On 15 Dec 20, A consultant came to my house. He took out an electronic part and said it's faulty. He said, he will come back to replace. It been days that I am sitting without a washing machine and the washing is piling up.

The worse part is, i am unable to speak directly to Candy, all complains goes to Mastercare, off which they also careless. I don't think Candy is taking customer satisfaction serious.

How can a new washing machine stop working in less than three weeks. How can Candy leave customer without washing machine for so many days. This is bad service.

With this type of bad service, I am afraid that i will enter new year without my washing machine. I will never buy a Candy product again