Bad service received damaged Tumble dryer

I Ordered a Tumble dryer online from shopcandy free delivery was 7 to 10 working days.. The Tumble dryer was delivered about 20 days later it was delivered without a box just had Styrofoam on the top and bottom and wrapped in bubble wrap.. I'm working so there is no one at home so I used my parents address as my father is not working.. My father signed for the item and when the courier left he opened the item and saw a huge dent on the side of the Tumble dryer... We emailed candy and sent them pictures they said they will investigate and come back a few days later they cam back to say when the item left there stockroom the item was 100% and the courier company won't stand for the damages as there policy is you must check before you sign... I feel the matter could have been handled better candy and the courier only care about the money I paid for a Tumble dryer that is badly damaged and neither one of them care... For one the courier company did not deliver on time and way was the item delivered not in a box my father is a pensioner he didn't read anything about checking before you sign and the courier company didn't bother to explain anything to him... For me I think the Tumble dryer got damaged by the courier company as the item came from joburg and we are in cape Town and I feel that candy doesn't care as long as they got their money this is my 1st and last time buying from them.. I don't have information about who the courier company was...you can contact me on *** or my sister Robin on ***