APPALLING CUSTOMER SERVICE - Candy South Africa

I bought the top spec CANDY Watch and Touch Oven in Oct 2020 specific with the the feature in mind of controlling the appliance via my smartphone. This also formed part of my kitchen renovation and was the appliance installed during the month of Nov 2020. The oven worked like as expected during any manual operations, but failed to enroll via my own wifi and the Simpli-fi application being offered by CANDY. (As a side note -I have also invested in the top spec CANDY Washer Dryer earlier in 2020 which enrolled seamlessly providing assurance that my wifi setup was set up as expected) I've engaged with the CANDY call center on the 10th, 11th & 14th of Dec 2020 (Bertina Wood) after which I was provided a user manual (which I already had , and studied from top to bottom). I responded again on the 17th of Dec, stating that I'm fami**** with the manual and included a screen print of the final step of enrollment where it fails. I did not received any response and followed up again on progress in Jan and received response in early Feb. Bertina forwarded the mail to Sanjeewa Hewage and Emanuele D'lzzia for assistance. Since the beginning of Feb up until now I've responded twice to the mails in hope to receive some assistance via phone or email, but to no avail. I do understand that CANDY is new in South Africa, and should therefor walk the extra mile to compete in this highly competitive environment. I will NEVER buy the product again, not due to the quality but due to appalling after sales service experience on a new appliance, not even mentioning second hand.