After sale service absolutely poor

Bought a candy washer/dryer February 2021 from Makro. Few months back it started to make a really loud noise etc. I have emailed candy sa and candy international with no response at all. No contact number at all on all platforms i have tried. Makro says i need to phone Candy direct and have received a thirs party compnay called maatercare that deals with all candy products ans refuse to give me a direct number for candy. So the consumer now has to log a fault with them and even though the machine is still under warranty, you still have to pay a call out fee and assessment fee. I fully understand that but my arguement is why as a consumer who has brought a product and is still under warranty why must i pay for these fees and not get reimbursed once the machine has been fixed by Candy etc. Candy your after service is absolutely shocking and will definately never buy another product of yours and Ì DO NOT RECOMMEND CANDY PRODUCTS AT ALL. Please do not buy any of their products as their after service is no good and you will be disappointed.