Very very bad service

So I ordered and paid for items from this Candy Apple online Baby Store on the 27th of April. The owner assured me I would receive the items by end June 2017. After numerous enquiries and 5 months later I never received my items. Then the owner sent me a "supposedly" proof of the Postnet slip in June 2017. I went there with the "slip", the whole week, but no package ever arrived. She then apologized and would then sent it to my personal address. That never happened. When I asked again she said the items were still at customs.......... Strange as she apparently sent it to Postnet and to my address according to her messages in June. So I wonder if the items were still at Customs how did she manage to post it?? Yes I was obviously stupid to believe it, but I thought I would give her the benefit of the doubt. So I continued waiting and accepted her explanation. Yes, I was stupid. Then eventually in Augustus I felt I would now rather like to cancel my order as I was clearly not going to receive it. So I did what her site says, send a cancelation email and within 7 days I would be refunded. What an absolute nightmare this turned out to be. I firstly sent an email with my request with my banking details for the refund. I received emails back that she will do the return and I must understand the return policy. Okay... The 7 days.... 10% handling fee. Yes I agreed, not even bothered about the 10%. I understood... I just wanted to be refunded. Then the 7 working days passed and nothing. I sent some enquiries via whattsapp and email, she didn't really reply. I kept on asking almost every second day or so either via email or whatsapp and she eventually rep**** stating her laptop was apparently ****** and lost all her mails etc. Okay I once again accepted as she said she would do the refund asap. A few days passed and again nothing. I asked again and she eventually answered, very rudely I would say. And then she typed out a "supposedly" proof of payment for my refund and sent it to me on whatsapp. And after that message she blocked me and I cannot contact her anymore. As she doesn't take my calls, she is not answering my emails or my messages. I still have not received my items or my refund.

The reason I am posting this is to warn people and not to make the same mistake I did. I know social media is not always the answer, but I've tried all other methods of contacting the owner, but she refuses to assist. I have opened a case of *****. Thank you and hope your shopping experience with this place was much better then mine.