IFA CLAIMS

Been 3 weeks now I'm trying to claim my money they said it takes 8 business days when I called them and they said they want my new bank statement and certified ID copy I sent all that now when I call again they telling me to send my old bank bank statement I haven't used my old bank for 2 years don't even have the card when I ask what for they say for verification really a useless **** of a company I discourage everyone to not go for IFA.