airbnb A canal home you will never want to leave

The name or adress of this accommodation in St Francis Bay is not listed and possibly because it's a ****. "A canal home you will never want to leave", host is Caroline ...... Do Not Pay a Deposit as the booking is canceled by the host and you can kiss your refund goodbye. Made a booking 2nd April 2021, paid a huge 50% deposit, host cancelled the booking on the 4th April, was promised the refund within 14 days. Today is the 29th April 2021 and still no deposit, bank can also not pick up any deposit refunded. When contacting the host, she just refers you to the airbnb site, when contacting airbnb, you chat to a recording and are told the your refund is been processed. There is no other way of contacting airbnb and the host has made no attempt to try and assist. Never book this house listed as "A canal home you will never want to leave" in St Francis Bay South Africa.