Canada Visa Professionals ****

Canadian Visa Professionals have taken my money and refused to refund me after numerous attempts to resolve their poor communication service. I was given the option to re instate my initial deal , free of charge witch I agreed to but thy are no where to be found. I just learned that the company doesn't even reside in Canada. Thy are from Britten ? I come to realize this is their strategy to stop the bank from reversing the funds.