JK
Jarryd K

1 reviews | Active since Jan 2017

26 Jan 2017, 03:34

********* customer service

<p>After reviewing my bank statements, I noticed that SagePay activated a monthly debit order of R89 every month. Although this is a small amount, it does add up over time. I went on to contact SagePay and enquire about this transaction. They informed me that it was being taken by CAN Infinity Assistance, and that I should contact them directly.</p> <p> </p> <p>Here lies the problem.</p> <p> </p> <p>I have made countless attempts to contact CAN Infinity, and to date, have not received one response. I have emails dating back to October 2016, which clearly points out my attempts at cancelling this product/service.</p> <p> </p> <p>Their blatant disregard of my emails is unprofessional and unacceptable, and I am almost certain that it goes against their company's customer service policy - assuming they even have one.</p> <p> </p> <p>I will now be handing this matter over to a legal representative.</p> <p> </p> <p> </p>

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