MB
Manya B
1 reviews | Active since Sept 2012
23 Sept 2021, 11:43
Feedback lacking
I was given no feedback after first call out even though I requested it. A follow up call out was required as same problem came up within 1 week. Again I asked for feedback which was never forthcoming until I called again to request same.
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CAN Infinity Assistance's replyOfficial
28 Sept 2021, 09:09Dear Valued Customer,
This letter is regarding the complaint you sent on 23 September 2021. Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience this may have caused.
At CAN Infinity, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We will look into this matter and make sure to do give more frequent feedback to our customers.
Regards
CAN Infinty
This letter is regarding the complaint you sent on 23 September 2021. Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience this may have caused.
At CAN Infinity, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We will look into this matter and make sure to do give more frequent feedback to our customers.
Regards
CAN Infinty
CAN Infinity Assistance's reply28 Sept 2021, 09:09
Official
Dear Valued Customer,
This letter is regarding the complaint you sent on 23 September 2021. Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience this may have caused.
At CAN Infinity, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We will look into this matter and make sure to do give more frequent feedback to our customers.
Regards
CAN Infinty
This letter is regarding the complaint you sent on 23 September 2021. Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience this may have caused.
At CAN Infinity, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We will look into this matter and make sure to do give more frequent feedback to our customers.
Regards
CAN Infinty