Unprofessional, non responsive, poor quality service

Mr. Rodger, whom I assume is the owner of Camtar Appliance Repairs, was referred and recommended to me by one of his own friends, Bennedict, whom on a previous occasion fixed my amplifier. I was highly impressed by the service i got fom Benedict. Very professional about his work, highly respectful, and offers great value (service) for money.

I contacted Rodger and explained to him the problem I had with my fridge. He agreed to come out to my place to fix the fridge. The both of us were certain the fridge needed to be re-gas, as well as locating and repair the gas leak.

Mr. Rodger arrived at my place on Sunday the 28th of June '20. He assessed the fridge and we agreed on a price to to repair and re-gas the fridge.

After about an hour Mr Rodger was done and the fridge almost immediately started making cold again. I was satisfied with the result and paid Mr. Rodger in full, in cash, after which he provided me with an invoice, including a 3 month guarantee on the job done, also written on the same invoice.

On Sunday the 5th of July '29 I noticed that the fridge wasn't as cold as before. By late Sunday night I realised the fridge was even worse, with only the freezer compartment still cold, but not freezing. I contacted/messaged Rodger late night Sunday, explaining to him the fridge stopped making cold, as well as the urgency of the matter as I now had the freezer fully stocked with several kinds of meat (beef, pork, braaiwors), chicken, and frozen veggies.

The Monday morning Rodger responded to my message, confirming he will come at 18:00 that same Monday night. By 19:00 Rodger still haven't arrived. I then called him. He said he is on his way to me. This was also the last I heard from Rodger that night. He made no effort in contacting/message me to tell me he ain't coming anymore. I waited until 22:00 hoping he would stil come, but wasn't to be.

The rest of the week was pretty much the same old story, excuses, and promises. By now I was really getting fed up with this guy.

Eventually, at last, I managed to get hold of Rodger again via WhatsApp on Saturday, the 11th of July. Rodger once again confirmed and assured me he will come to my place the following day, Sunday, the 12th of July, and indeed before 12:00 am. To my utmost disappointment Rodger did not pitched, nor did he at least sent me any messages or called me. Not to mention all my WhatsApp messages, many unanswered calls, and SMS to him attempting to get hold of him.

I'm deeply disappointed in the manner that this guy is operating, letting me down time after time after time. His non professionalism, non responsiveness, poor quality & value of service, and not been on time is a total disgrace. Its been exactly a week and a day that I'm not able to use my fridge. My fridge is an absolute necessity to me, as I'm working 7 to 7 every day, and sometimes Sundays as well. Therefore I need my fridge for my frozen foods to cook supper. The chain stores are all closed by the time I come from work at night, its impossible for me then to buy food on a daily basis.

It is quite obvious and fair to say that Rodger shamelessly and without any conscious, has left me in absolute absolute discomfort and leave me no option but to make use of another appliance repair company to repair my fridge which he was clearly not up to the task at first. I'm also in the process to subpoena Rodger through our Justice system, where he will have to face the might of the law, and subsequently will be sued for all costs applicable, including suffering and discomfort costs.

I STRONGLY suggest to any person who thought of making use of Camtar Appliance Repairs, or of Rodger's services for that matter, to rather make use of someone else's services.