Camsec East London

Subject: Negligence and unprofessional conduct bt Camsec E. L

During 2016, I procured Camsec services to install CCTV cameras and electric fence in my premises. This happened after my car was broken into and I felt unsafe, also the safety of the guests cars was other concern.

Off course when they were done with these, I was atleast at a relaxed mode thinking that I managed to attend to security of the premises and ours too.

Recently mid 14 May 2021, again they attempted to get inside my yard by cutting the wire. I still don't understand even today why the alarm didn't get off as the fence was on. We only noticed the following day that the wire was cut.

Again Camsec was called to assess the situation and possibly rectify the error. Whilst waiting for them to give the quote after 2 days. I looked for another service provider, who came same day and fixed the fence.

To my surprise they told me that the front wall fence was never electrified since it's instalation in 2016. I couldn't believe that for 5 years I have been having a dummy electric fence on my front wall( where there is so much risk and traffic).

Immidiately, I went with my cousin to camsec and asked them to come and show me where is the electrification of that side. This is after a very defensive approach from the second in charge. Claiming their company's existence is more than 30 years and there is no way they could have done such. Whilst she was making excuses about technicians being on the site and they will possibly find time the following day.

The owner(Dave) arrived and insisted that she must check the technician and instruct them to go again. This is the second time now they are going in this May month. Upon arrival they saw and admitted that it was never installed and it's their fault. They committed to attend to it.

No formal apology from the office, no remorse what so ever was shown by the management. Seven days later, becouse of their silence after they have committed to fix it, again we went back. Now the reception was very ugly. Insisting that we should rather call than popping in because the boss is not always in the office. This really ****ed us off, after such negligence and risk they have exposed us to they have a decency to tell us that we must call instead of coming. Yet they kept quiet and never informed us of what they will do and by when to attend to the full 5 years negligence and risk they have exposed both us, assets and the property.

The lady who is the second in charge reffered us to the owner and claimed that she was not dealing with it. Few minutes later that day, she called to say they have ordered the part and will be fixed the following Monday. Which they came and fixed it on Monday, but still their conduct was really bad.

Im happy that its Fina fixed but again I'm not happy to be left for 5 years assuming that I'm in a safe property.