GM
Glynnis M
1 reviews | Active since Feb 2020
23 Jan 2025, 17:46
Stay Away from CampusKey
Stay clear away from CampusKey. I have been trying to get my deposit back for my twins since the 13th of January which was the date that they said it would be returned. They are a money grabbing institution that never keeps to their promises. There is a lack of security and rooms are let out to anyone on a daily rate compromising the safety of your child. Washing machines never work. Promises of the room being cleaned as per the contract never happen. The fire alarm went off on a continual basis as it was faulty. There are so many other issues that I could mention. Stay clear away of this private residence!
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CampusKey's replyOfficial
28 Jan 2025, 09:32Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to address the concerns you’ve raised.At CampusKey, we are committed to providing a safe, comfortable, and fulfilling living environment for all our residents. It is disappointing to learn that your experience did not meet these expectations, and we take your feedback seriously.Regarding the deposit delay, we understand how frustrating this situation must be and want to assure you that our team is looking into this matter as a priority. Someone from our team will be in contact with you directly to resolve this and address any other concerns you may have.We also value your input on safety, maintenance, and other operational aspects, and we are actively working to ensure these areas are consistently improved to meet the standards our residents deserve.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to make things right.
CampusKey's reply28 Jan 2025, 09:32
Official
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to address the concerns you’ve raised.At CampusKey, we are committed to providing a safe, comfortable, and fulfilling living environment for all our residents. It is disappointing to learn that your experience did not meet these expectations, and we take your feedback seriously.Regarding the deposit delay, we understand how frustrating this situation must be and want to assure you that our team is looking into this matter as a priority. Someone from our team will be in contact with you directly to resolve this and address any other concerns you may have.We also value your input on safety, maintenance, and other operational aspects, and we are actively working to ensure these areas are consistently improved to meet the standards our residents deserve.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to make things right.