****ROACHES, STAINED FILTHY MATTRESS, FILTHY STAINED TOILET, FILTHY UNIT

Item: CampusKey
Rating: 1
Author: Clementine M

Good day I am extremely disappointed and outraged at the state of the room my son has been allocated at Campus Key PE. Given that we are paying R7,350 per month, it is completely unacceptable that he has been placed in filthy and unlivable conditions.

The issues in the room include (photos available), but are not limited to:

****roaches infesting the space. A dirty, stained, and unusable toilet, forcing my son to walk to the clubhouse even at night. A filthy, stained mattress that is unfit for a human being to sleep on A shower in an appalling condition. Dirty windows and a cracked heater. An overwhelming stench that makes the room unbearable. This is not just inconvenient—it is a health hazard and an absolute disgrace. Students are expected to live in an environment that supports their studies, yet the conditions provided are inhumane. What you advertise on social media is a completely different picture from the shocking reality.

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Replies (1)

CampusKey's replyOfficial

11 Feb 2025, 12:50

We are deeply sorry to hear about the unacceptable condition of your son’s room and completely understand your frustration. This is not the standard we uphold at CampusKey, and we take these concerns very seriously.

Please know that our team is prioritizing this matter, and we will be reaching out to you immediately to address each issue. We will also arrange for an urgent inspection and necessary cleaning or maintenance to ensure that your son’s living space meets the high standards we promise.

Thank you for bringing this to our attention—we appreciate the opportunity to make this right. We will be in direct contact with you shortly.

CampusKey's reply11 Feb 2025, 12:50

Official

Thank you for bringing this to our attention—we appreciate the opportunity to make this right. We will be in direct contact with you shortly.