CM
Constance M
1 reviews | Active since Jan 2025
15 Jan 2025, 10:53
Pay me my Deposit!!
I checked out of the CampusKey Molen in Potchefstroom on 30 November 2024. According to the SRA(lease agreement) that's signed every year, all deposits must be reimbursed within 21 days of checking out. Today is 15/01/2025, it's been more than 31 working days since I moved out and I've not received my money! I've enquired more than 5 times and it's either I'm ignored or told to wait for head office in a very rude manner. This is totally unacceptable and unprofessional. Pay me my money!!!
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CampusKey's replyOfficial
22 Jan 2025, 14:28We hear you, and we want to start by sincerely apologizing for the delay in refunding your deposit. This situation is absolutely not up to our usual standards, and we understand how frustrating it must be.The 21-day refund policy outlined in your lease agreement should have been upheld, and we’re taking immediate action to address the delay and ensure your deposit is reimbursed without any further hold-ups. Our team has been notified, and you can expect a detailed update shortly.We also want to apologize for the way your queries were handled—it’s not the CampusKey way, and we’re working with the team to ensure better communication going forward.Thank you for your patience, and we’re committed to resolving this as quickly as possible.
CampusKey's reply22 Jan 2025, 14:28
Official
We hear you, and we want to start by sincerely apologizing for the delay in refunding your deposit. This situation is absolutely not up to our usual standards, and we understand how frustrating it must be.The 21-day refund policy outlined in your lease agreement should have been upheld, and we’re taking immediate action to address the delay and ensure your deposit is reimbursed without any further hold-ups. Our team has been notified, and you can expect a detailed update shortly.We also want to apologize for the way your queries were handled—it’s not the CampusKey way, and we’re working with the team to ensure better communication going forward.Thank you for your patience, and we’re committed to resolving this as quickly as possible.