CV
Christin V
1 reviews | Active since Aug 2015
21 Feb 2025, 05:44
Dissapointing...
My child lived at CampusKey Potchefstroom for three years, at the end of the third year, I suddenly received a bill for R2000+ for cleaning and painting etc........as usual they were unreachable, I did send a mail informing then that due to this unfair bill I cancel the contract......after a month they rep**** on the same mail asking me to send a mail if I am not continuing with the accommodation.......I am still wainting to see if I will get back what is left of the deposit.....also the place is invested with roaches and the gym can't really be called a gym...
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CampusKey's replyOfficial
17 Mar 2025, 14:10We're really sorry to hear about your experience at CampusKey Potchefstroom. This is definitely not the kind of impression we want to leave, and we’d love the opportunity to look into this for you.Regarding the final bill, our team follows a standard inspection process at the end of each lease, which includes necessary cleaning and maintenance to ensure the next resident moves into a well-maintained space. However, we understand that unexpected charges can be frustrating, and we'd be happy to clarify the details with you.We also take cleanliness and facilities seriously, so your concerns about pests and the gym are noted. If you’re open to it, please send us a direct message or email us at *** with your details so we can address this properly.Looking forward to resolving this with you.
CampusKey's reply17 Mar 2025, 14:10
Official
We're really sorry to hear about your experience at CampusKey Potchefstroom. This is definitely not the kind of impression we want to leave, and we’d love the opportunity to look into this for you.Regarding the final bill, our team follows a standard inspection process at the end of each lease, which includes necessary cleaning and maintenance to ensure the next resident moves into a well-maintained space. However, we understand that unexpected charges can be frustrating, and we'd be happy to clarify the details with you.We also take cleanliness and facilities seriously, so your concerns about pests and the gym are noted. If you’re open to it, please send us a direct message or email us at *** with your details so we can address this properly.Looking forward to resolving this with you.