MO
Mariza O
1 reviews | Active since Mar 2024
01 Mar 2024, 10:07
Delay in refund of deposit
I have been waiting since November 2023 for the refund of my deposit, It is now 1 March 2024. Every time I enquire they request my banking details again. I have supp**** my banking details several times, but still no refund. I have tried to contact their head office, but there does not seem to be a head office. You just get referred back to Potchefstroom. At the Potchefstroom branch you further struggle to get hold of the campus manager,
My daughter also had a theft incident where someone got access to her room (not forceable) over the December holidays, where a few of her items were ****** from her room. This was reported but nothing was done about it.
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CampusKey's replyOfficial
01 Mar 2024, 10:58Hello there,
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We will reach out to you directly to gather more information and provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We will reach out to you directly to gather more information and provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.
CampusKey's reply01 Mar 2024, 10:58
Official
Hello there,
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We will reach out to you directly to gather more information and provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We will reach out to you directly to gather more information and provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.