1 reviews | Active since Feb 2024
COMPLAINT
DEPOSIT REFUND-CAMPUSKEY, Rosebank Cape Town We submitted the required deposit refund form together with our banking details on the 12th of December. CampusKey states that a refund can take up to 30 working days. It’s now on 40 working days and we still don’t have our deposit.
Every week I get the same story…. On a Monday I get told the payments are being loaded, on a Wednesday I get told the payment’s will be released on the day, but they can’t tell me when. On a Thursday I get told the payments will be released on the Friday. This has been going on for three weeks now and I’m almost convinced I will have to start chasing the money again next Monday.
We are wondering if they purposely hold onto thousands of students deposits to earn interest.
This has left us frustrated and extremely disappointed. There doesn’t seem to be a way to resolve this. They just string me along with their BS stories.
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We have reached out to you on other social media platforms and forwarded all your information to our Cape Town team. We will reach out to you directly to provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.
We appreciate you taking the time to share your concerns. We apologize for any inconvenience you've faced with your deposit refund and the communication process.
Your feedback is important to us, and we are actively addressing the issues raised. Our team is committed to resolving your concerns promptly. We have reached out to you on other social media platforms and forwarded all your information to our Cape Town team. We will reach out to you directly to provide an update on your refund status.
Thank you for your patience, and we look forward to the opportunity to address your concerns directly.
I urge you to read the reviews on this platform, most of them regarding deposits not being processed timeously. Implementing processes within your organisation will help you avoid situations like this in the future and will also assist you in being credible and compliant.
Kind Regards
I urge you to read the reviews on this platform, most of them regarding deposits not being processed timeously. Implementing processes within your organisation will help you avoid situations like this in the future and will also assist you in being credible and compliant.
Kind Regards