1 reviews | Active since Feb 2024
Campuskey Stellenbosch
Campuskey Stellenbosch : Have been waiting for deposit refund since 29 November 2023 only to receive the following invoice today issued against said deposit : R250 Laundry card R350 Admin fee R400 Cleaning fee R800 Painting fee Total of R1800 deduction after a year of : No hot water during loadshedding/ Gates access system continuously out of order and literal harrassment on a monthly basis in terms of payment. Wanted to charge R7000 to upgrade to faster wifi facilities only to offer same at a cost of R150 per month later. Please also be aware that the supposed free wifi is completely useless and there were also dead spots in that specific building - my son had to go outside to have any form of reception at times. Also still waiting for the keys to the trellidor that was promised when he originally moved in. Please be aware that the facade of safety and security is just that : pure illusion - his window couldn’t even lock properly. I could write a book about this truly horrid experience in terms of service delivery and value for money. Parents are being preyed upon because of the dire shortage of student accommodation
Thank you for taking the time to share your feedback with us. We deeply apologize for the frustrations and inconveniences you and your son have experienced during his stay with us at Campuskey Stellenbosch. We understand the importance of timely deposit refunds and transparent billing practices, we're committed to streamlining our finance department and ensuring stability in management. Your concerns are heard, and we're dedicated to making positive changes.
Regarding the issues with hot water during load shedding, gate access system malfunctions, and challenges with the Wi-Fi service, we sincerely apologize for any disruptions they may have caused. Please know that we have a multi-tier security system in place to keep all our students safe, and our team members are on site 24/7 to ensure fast problem-solving for any issues that arise.
Improving the quality of our facilities and services is a top priority for us. We are constantly working hard to enhance our offerings and address any shortcomings to provide the best possible experience for our students. If there are any further concerns or assistance you require, please do not hesitate to reach out to us directly at: ***. Your feedback is invaluable to us as we strive to better serve our residents.
Thank you for taking the time to share your feedback with us. We deeply apologize for the frustrations and inconveniences you and your son have experienced during his stay with us at Campuskey Stellenbosch. We understand the importance of timely deposit refunds and transparent billing practices, we're committed to streamlining our finance department and ensuring stability in management. Your concerns are heard, and we're dedicated to making positive changes.
Regarding the issues with hot water during load shedding, gate access system malfunctions, and challenges with the Wi-Fi service, we sincerely apologize for any disruptions they may have caused. Please know that we have a multi-tier security system in place to keep all our students safe, and our team members are on site 24/7 to ensure fast problem-solving for any issues that arise.
Improving the quality of our facilities and services is a top priority for us. We are constantly working hard to enhance our offerings and address any shortcomings to provide the best possible experience for our students. If there are any further concerns or assistance you require, please do not hesitate to reach out to us directly at: ***. Your feedback is invaluable to us as we strive to better serve our residents.