1 reviews | Active since Jun 2016
CampusKey only as a Last Resort
A very clever business setup taking massive advantage of students' need for accommodation, and the parents' desire to see their children staying in a safe environment. CampusKey probably is a great partner for property investors, but for residents it amounts to deluxe slumlord accommodation. Even the deluxe is relative, the place my child stayed in in Stellenbosch having to be sprayed twice for ****roaches, the laundry rooms under-designed with the machines often broken, and the enforcement of the advertised quiet times hardly existing. What they do well is send out payment reminders every day starting about 5 days before payment is due, but as mentioned in another review they are only so "principled" when it comes to money due to them. I've been waiting since the end of November for the deposit refund, but all I have received is excuses and promises. I really strongly advise other parents to explore all other options before signing up with CampusKey.
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and concerns regarding your child's stay at CampusKey. We sincerely apologize for any inconvenience or discomfort experienced during your time with us. We take all feedback seriously and are committed to addressing the issues you've raised. Rest assured, we are actively working to improve the conditions in our facilities, such as pest control, laundry services, and noise enforcement, to create a more comfortable living environment for our residents.
Regarding the delay in the deposit refund, we understand your frustration and want to assure you that we are investigating the matter. We acknowledge the importance of timely communication and will strive to provide clearer and more transparent updates moving forward. Please feel free to reach out to our team at *** so that we can address your specific situation promptly. Thank you for bringing these issues to our attention, and we hope to have the chance to regain your trust in the future.
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and concerns regarding your child's stay at CampusKey. We sincerely apologize for any inconvenience or discomfort experienced during your time with us. We take all feedback seriously and are committed to addressing the issues you've raised. Rest assured, we are actively working to improve the conditions in our facilities, such as pest control, laundry services, and noise enforcement, to create a more comfortable living environment for our residents.
Regarding the delay in the deposit refund, we understand your frustration and want to assure you that we are investigating the matter. We acknowledge the importance of timely communication and will strive to provide clearer and more transparent updates moving forward. Please feel free to reach out to our team at *** so that we can address your specific situation promptly. Thank you for bringing these issues to our attention, and we hope to have the chance to regain your trust in the future.