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Good day Please note that we disagree with the fines imposed on the shower and the wall The shower is clean,my daughter used the domestos handy andy to clean it ,which are the product that are used for cleaning in any household, remember she is a tenant not in the industry of cleaning that you will have strong chemical that are used by the cleaners, when you look at the shower its clean, it cant be that the shower is dirty but the tiles of the bathroom are clean, and under the room need maintenance it’s a no that statement contract its self, that fine has no basis and we don’t accept it

The second one on the paint wall, the structure of your room is wrong the TV is behind so what should happen when one need to watch the TV they will need to turn the chair and watch the TV and beside when a tenant vacant the place it need to be repainted and those are the cost that should be incurred by campus key since they are in the business of accommodation not robbing student to cover your cost, what you are charging the R500 cause the is no basis We have paid the 5000 in 2022 with no problem now you need to pay back and you come up with petty fines to avoid paying back the full amount, this is wrong and not a good way to conduct the business and your inspection is done by student which are not qualified inspectors to check the condition of the room,

Your accommodation is advertised based on lies ,for the past two months since October ,your Wi-Fi was not working but still the rent included the amount of Wi-Fi which we didn’t use, we had to spend money on data while paying for a Wi-Fi that is not working, when complain was raised my daughter was told the problem lies with the supplier but we never entered into an agreement with a supplier but with campus key so how come campus key don’t deal with the supplier to resolve the issue I’m very disappointed I must say the way you run your business at time electricity wont be available for more than three day and food bought with hard earned money will be wasted and nothing will be done by campus key instead you still want rent in full though the service was not proper for the whole month and on top of that we need to incur cost and buy food which our daughter can eat since your electricity is not working Where is the space for us a parent to raise those fine so that it can be a far process, can I be re-imburse for the money that I have spend on DATA since your Wi-Fi was not working ,without student staying in your accommodation your business will be dead but the treatment that our kids endeavour at your hand leave us with a bad taste

I have provided my banking details below will be waiting for the full 5000 to be deposited or else will take further actions if not deposited in my account TM Msiza ,account no ***,standard bank