Bad service Campus key
I am extremely disappointed with the service at campus key Stellenbosch . My daughter moved in at the start of 2022 and within 2 week need to move out as she was offered a position on a different campus that did not have a campus key. She could not commute as it was an hours drive. I was refunded and have in writing that my contract has been cancelled as the room was filled even before my daughter left. In fact she was asked to move out even before I have given written notice and treated unkindly at the time. I am still receiving monthly invoices and Campus key do not respond to e-mail and cut me off when I call. They are impossible to deal with and would never recommend Campus key as an option for students
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CampusKey's replyOfficial
19 May 2022, 09:02Hello Susan. We are very sorry about your experience. At CampusKey, we strive to always provide the best service, and sometimes we fall short. I have spoken to the Campus Manager, who has provided me with more details, and confirmation that he spoke to you on Monday afternoon. He has assured me that your account is not in arrears, and that he sent you a zero value statement for your records. While it does not excuse the aggravation, we had migrated from on accounting software to another, and in the migration your account was erroneously transferred as well. Again, we are very sorry for this, and would like to confirm that you do not owe CampusKey anything, and have no obligation towards CampusKey any longer.
CampusKey's reply19 May 2022, 09:02
Official
Hello Susan. We are very sorry about your experience. At CampusKey, we strive to always provide the best service, and sometimes we fall short. I have spoken to the Campus Manager, who has provided me with more details, and confirmation that he spoke to you on Monday afternoon. He has assured me that your account is not in arrears, and that he sent you a zero value statement for your records. While it does not excuse the aggravation, we had migrated from on accounting software to another, and in the migration your account was erroneously transferred as well. Again, we are very sorry for this, and would like to confirm that you do not owe CampusKey anything, and have no obligation towards CampusKey any longer.