QS
Queen S
1 reviews | Active since Aug 2021
21 Jan 2025, 19:57
Bad service
I have been waiting for a refund for 2 months now, every time when I call them they said the person who deals with finance is on leave. This happened for over a month. Then when she finally came back she said she processed the payment and would be released. It's been 2 mothns now.
Campuskey innilaan in Potchestroom is filled with workers that are *********** and happy to inconvenience other people. Do yourself a favor and find another place to stay. The service is absolutely horrid.
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CampusKey's replyOfficial
22 Jan 2025, 14:25Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refund and for the frustration caused by your experience with us. This is not the level of service we strive to provide at CampusKey, and we deeply regret the inconvenience.Our team has been notified, and we are prioritizing your case to ensure your refund is processed without further delay. Someone from our team will be in touch with you shortly to confirm the details and provide an update.We value your feedback and will address the issues you’ve raised to prevent similar situations in the future.
CampusKey's reply22 Jan 2025, 14:25
Official
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refund and for the frustration caused by your experience with us. This is not the level of service we strive to provide at CampusKey, and we deeply regret the inconvenience.Our team has been notified, and we are prioritizing your case to ensure your refund is processed without further delay. Someone from our team will be in touch with you shortly to confirm the details and provide an update.We value your feedback and will address the issues you’ve raised to prevent similar situations in the future.