Camps Bay Retreat

I was tasked with the job of organising our end of year function for our 30 volunteer ladies. To make the booking and get confirmation took forever. We had requested 16 picnic baskets. Each Basket was supposed to be shared by 2 people and was charged for at R495.00. This came to R 7920.00. As we were a large group, we were advised that there was a 10% surcharge for a waiter, who was allocated for the afternoon to look after our group. This amounted to R792.00, bringing our total bill to R 8712.00.

On arrival the stairs to the bottom pool picnic area were full of pebbles, making it tricky to get down there without tumbling.

When the baskets were delivered, they were all different sizes, some just had salads, others crackers. It was impossible to take one basket and sit and share it between 2 people. We had to unpack everything and organise them ourselves. We had also requested 3 Halal Baskets for 6 ladies. There were 2 large baskets, one with a sticker saying “Halal”. None of the staff could tell us how many baskets were thrown together into that basket... One waiter said there were 2 in there, another thought 4. Anyhow, we were short of Halal food for 2 ladies, which nibbled on crackers and cheeses. As soon as the baskets were delivered, we were asked whether we would like to order some drinks. We asked for the wine list. That was the last time we saw our designated ‘R 792.00’ waiter. Not ONCE did anyone of the staff come down to serve us or to take an order for the next 3.5 hours! One of our ladies arrived late and asked at reception where the group was. She was told: “Just go down there…. You’ll hear them.”

The assistant manager Ashton Cornelius was less than helpful and the host manager in charge, Jaypee, couldn’t even be bothered to respond to my email. He was also not available to take my 3 calls.

May I suggest to get some decent management in there and fix this place up. I cannot express my embarrassment for having recommended your resort.