Real bad service

I have for the past week communicated with Tshepo and still have no resolution. If I don't follow up with him, he just ignore you. <br> I bought three Camp Master chairs from Makro and used them for the first time during the March/April holiday. I have mailed Tshepo the damages to the chairs. <br> I understand the return Policy - goods can only be replaced within in 14 days from purchase however the first time when I used them, damages were sustained to the chairs. Not due to my mishandling of the goods.<br> I am also in the client services industry and I can tell you there is nothing making it worst for a customer, by not phoning them back<br> Now it's gonna take 6 weeks to repair the chairs. I have booked a camping site for the weekend of 30 April well in advance and cannot wait 6 weeks for the repairs. <br> If they repair it, it must be returned to me before 29 April as this was the first time I have used the chairs.<br> Maybe it is not of good quality as it was on special. My previous camping chairs were also Camp Master and I bought a Camp Master fridge recently. Hopefully nothing happens to the fridge and I have to battle with them as I am doing currently with chairs<br> <br> I want answers