No response to online query or emails

In December our gazebo got damaged and I submitted an online query for the replacement parts on the 8th of Jan - I was very surprised to initially get a reply with in 6 hours but that is where is all stopped my initially query was on the 8th January and after numerous queries I still do not have reply and it is a month later- I am ever so sorry to have bought a campmaster as their after sales service is non existent. why bother having a call centre or online request form when no-one gets back to you. I will never every buy a campmater item again.