Camp Master/Monster

I paid R1600 for a Camp Master cooler box, specifically because on the box it states 'Keeps ice Up to 5 days" Which seemed worth while to save up for, especially for holidays and camping. Well, I'm not sure if the terms are that you keep the cooler in snow, or if i got a defective unit. My ice melts before the next morning. I tried 3 times, i thought i would give Camp Master the benefit of the doubt that i got a faulty cooler box, so i mailed their customer service.......my word. I First Spoke to Jane Tsedi, i gave her all, and i mean all the details. I then randomly get a mail from Tshego Mochubi asking me the EXACT same questions i have just answered (this happens once more before we moved forward). Long story short i have been mailing Them since Beginning of December. Tshego replies from time to time (not always - Hasn't rep**** to my last two emails) and just keeps saying they are awaiting feedback. I saved to get Camp Master because i thought i would be getting what i paid for, i know Camp Master is a good brand, I've had and seen amazing products, however be EXTREMELY careful before you buy and if you ever have to deal with customer service....rather just throw your item away because it doesn't seem like Camp Master care for the customer once they have their money sadly.