Camp Master Cover - Damaged and not received

Good day<br> <br> ***<br> <br> I sent my Camp Master Dome tent for repairs on the 06.11.2015, the zip of the cover was damaged from the 1st holiday in 2014. They advised that they couldn't replace but could send it for repairs which we were happy with as we had another camping holiday due and would have the tent back before we set for holiday.<br> <br> The tent was ready on the 14.12.2015 we collected on the 16.12.2015. When we opened the tent to set up on holiday we found that the cover was not included, we then called Makro repairs department on the 24.12.2015 and spoke to Nawaal and I asked her to return my call as our sleeping arrangements had to be altered. She failed to commit to her promise and did not return my call.<br> <br> My holiday was ruined because we did not get a call from anyone to advise the whereabouts of the missing piece. I called Makro 28.12.2015 today and asked for the status of the cover and after 2 hours discovered that it is in Johannesburg. They cannot tell me when the cover would be ready for collection, this service is not up to scratch, I work in the consumer industry and know that CLIENTS SATISFACTORY are always key. This is not by any means satisfactory.