2 months later, still no answers

On the 22nd January 2016 I sent a request to Campmaster for connector blocks for my tent.<br> 3 Days before we supposed to be leaving for our Easter camping holiday the only response I receive is,<br> <br> Hi Andy <br> I am unfortunately still waiting for the confirmation from Massmart as to when the items will arrive in jhb from western cape.<br> <br> Now we in the position that we have to cancel our camping weekend and explain to 3 kids why we cant go anymore.<br> Your service and feedback over these last 2 months has been exceptionally poor and I am really upset with your non responsiveness. The only time any response comes through is when I call or when I send an email otherwise the channel of communication is only from my side.<br> <br> I hope that someone in a High position in camp master reads this other than a poor call centre operator and gives me the information I am looking for.<br> <br> Totally shocked and disgusted at your level of service.