Caminettos Overport Pizza Order - 4 May 2020

If I could give this review a 0 rating then I would

I ordered a Large Peri-Peri Chicken Pizza from Caminettos Overport branch on the night of 4 May 2020 through Uber Eats. What I found in the pizza was disgusting; a long piece of someone's hair. This is not acceptable and is very very unhygienic, even more worse so because of the Coronavirus pandemic! This is the 1st time I have ever ordered from them. The pizza was great until I found this hair and it has now put me off! I have pictures if you need them.

I messaged Caminettos and demanded a full refund on my pizza. They then referred me to request a refund directly from the Uber Eats app. I then rated the service and requested for a refund on the Uber Eats app and they gave me a R15 credit. I then advised that I am not happy with this and they said they cannot adjust the price and I told them that this a poor excuse and the only thing they could do thereafter is apologise.

I then messaged Caminettos back and told them that this order came from their restaurant so technically they should be doing something about this service, not a company (Uber Eats) that buys their food and sells at their own price. The restaurant made and prepped this order so therefore Caminettos should be taking the fall.

Between both Caminettos and Uber Eats their service delivery is disgusting. Something needs to be done about this. I cannot accept a R15 credit for a piece of hair that is in my dinner, it is really unhygienic!