Poorest customer care ever for a valueless but expensive software called CAMI

This software was sold to us afew years ago at a crazy price that we thought was equivalent to its value, but soon discovered it is not. Since the begginning of 2019 we never received lesson plans or any kind of assistance other than the email that said it is now managed by future learn and we should call a certain number to get assistance. Having paid more than R30000 for this software already and still paying monthly for the next 2 years I feel so unfairly treated by CAMI that I should be spending time and money calling future whatever and holding for soo long on the line and still fail to get through to anyone willing to help. Why is CAMI not the one organizing the link between parents and future learn? Why is it that we only get correspondence in February when the year started in January? Why is this valueless software getting more expensive for us? Why is CAMI not bothered? Were we only lured into buying this rediculously expensive but useless software that is not any different from free educational softwares...on the other hand the CITI international that is debiting our account claims not to know anything and is not interested saying we signed a contract and they have no interest on what is happening between us and CAMI??? Are these two companies conniving to **** innocent citizens??