Return of faulty product and poor service.

<p>I had previously purchased the top of the range SD and CF card reader by san disk. It had stopped working as one of the pins on the inside had become bent. I had asked for a replacement. <br /><br />I was told they could not replace it as I had damaged it. On consultation of a plethora of reviews, this happens comonly with this particular card reader. My question therefore is why sell an expenive product which routinely becomes faulty and then refuse to replace it? It was apparent that this was not the first time a customer had this exeprience. The mager simply said Ive had mine for 5 years and it works fine. <br /><br />The manager was incredibly standoffish and unfriendly at best. <br /><br />The product comes with a two year warranty so they had to replace/refund it and refused to do so. </p>