I had such high hopes!

On 28/01/2016 i made a booking at Camelot Spa, booking the Couples Deluxe Spa for 13/02/2016. I received a response from the Spa manager, stating that they can help me 8:30am or 1:45 pm. <br> <br> I indicated that 1;45pm suited me best. On the same day I received the following response: \I have just realised that the 1:45pm slots are not in our couples room, I have however moved a few things around and get help you in the couples room at 2:45pm\"<br> <br> I took it lightly and confirmed on 29/01/2019 that i am satisfied with the later time, as i booked an appointment with Lagoon Beach Hotel's wedding planner. (the Spa manager being unaware of this)<br> <br> My booking was confirmed on 30/01/2016.<br> <br> Yesterday, 02/02/2016 afternoon i received a call from Deidre, informing me that they cannot offer the full package in a couple's room, only the massage, whether i will accept same. I informed Deidre that i will need to discuss same with my partner after which i will revert. <br> <br> I feel that due to the fact that i accepted the first change in time, now i have to settle for something less then what i am paying for. Unprofessional and unacceptable. "