GIFT VOUCHER

I was gifted, by my son in December 2021, a voucher to Camelot spa for the Camelot Spa Personalised Journey for 4 hrs 30minutes including lunch. When booking and phoning back to specify treatments I made mention that I would be using a voucher on 4 July 2022. Upon arrival, I was told I would have to pay in R400 as the price had gone up since this voucher was purchased and would I still like to continue!! Bearing in mind vouchers are valid for 3 years, I have never experienced this before. I believe there was ample opportunity to inform me of this when phoning in twice and having my telephone number when booking. At the end of the treatment, the receptionist came to tell me she had phoned Head Office and they would make AN EXCEPTION and I would not have to pay in the difference. Never heard of such nonsense in my life and will never purchase a voucher from a company where the recipient would have to pay in. I would be so embarrassed for this to happen to someone I gifted a voucher to.