Booking and confirmation is meaningless

My partner is turning 60. I booked for a day Spa for two well ahead of time. I called to confirm and was told my booking was cancelled. No reason. I said it was special, i thought it was bad service, i threatened to report the behavior and was told GO AHEAD WE DONT CARE. <br> <br> I was most most upset as my partners birthday is on Valentines Day,... so any other plans were impossible to make. <br> <br> i really feel i need to report such