false advertising

Complaint about Camdix Wapens – Krugersdorp

I am writing to express my dissatisfaction with the service I received from Camdix Wapens in Krugersdorp.

I contacted the store to order a specific part and was quoted a price of R1 450. Based on this quotation, I made arrangements to collect the item and drove a considerable distance to the store. However, upon arrival, I was informed that the total price had suddenly increased to almost R2 000, with no prior communication or explanation regarding the price change.

When I raised my concern and explained that I had travelled from far based on their original quotation, the owner was dismissive and arrogant, showing no understanding or willingness to assist in resolving the issue. I found the attitude and lack of professionalism extremely disappointing.

As a customer, I expect transparency, honesty, and basic courtesy—none of which I experienced during my interaction with Camdix Wapens. This incident has left me very reluctant to support or recommend this business in the future.